RETURN & EXCHANGE POLICY
By placing orders from SooFeet, please ensure that you read, understood, and agreed with our return/refund terms.
SooFeet only accepts to resolve the return/refund request sent to us within thirty (30) days from the date the customer receives the item (the date on the shipment online tracking). Any claims made after 30 days will NOT be accepted.
2.1 RETURN AND EXCHANGE POLICY CONDITIONS
If the item you have received is defective, please notify SooFeet promptly and return the item in accordance with the conditions below:
- You must have purchased the item from us on the website at SooFeet.com.
- Shipping label on the package is readable
- To obtain a refund, the item must be returned to us, unwashed, un-alternated, unworn(no other than trial), and in its original packaging, with all accessories.
- Damaged or defective items returned without their original packaging will not receive a refund.
2.2. REFUND REFUSAL
Despite that SooFeet always wants to bring the best value to the customer, we cannot accept return/refund in the following situations:
- We sent you the correct item with the correct size and correct variant.
- You decline to follow our return instruction and do not provide us the adequate requested information
- The item is the free gift included
2.3 RETURN/ REFUND INSTRUCTION
- As receiving the item, you can send us a return/refund request to our customer support email [email protected].
- The email should include the shipping label, photos or video of the proof of the wrong/defective/damaged item.
Please note that we are not responsible for a refund for any case of return without our acknowledgment and authorization.
2.4 REFUND METHOD( IF APPLICABLE)
We will refund any money received from you using the same method used to make the payment if the card is available.
The refund process may take 5-7 days. If you do not receive the refund after 5-7 days, please contact us via [email protected]. to have quick help.
2.5 CANCELLATION
SooFeet only accepts the request sent to us within 6 hours from the moment the customer placed the order. For any cancellation accepted by SooFeet staff, the customer is in charge of 30% of the value of the canceled item(s) for the restoring, processing, and management cost.
2.6 ORDER REVISION
For any changes in the shipping address, a variant of item (including size and color), please contact us via email [email protected] 12 hours, and our customer supporters will be ready to help you repair the order.
In case you want to cancel the order due to placing the wrong order, we are also glad to help if you notify us within 12 hours from the purchasing time:
- If the replacement item(s) have the same price as the wrong placed item(s), we will help you repair the order and the order will not be canceled.
- If the replacement item(s) have an unequal price to the wrong placed item(s), we will provide a discount code that has the same value as your old order so that you could apply it and place the new order.
The excessive amount of money(in case the new order has a smaller value than the old one) will be refunded to you by the original payment method ( if your card is available) or will be credited in another discount code( if your card is unavailable).
SooFeet only accepts to resolve the return/refund request sent to us within thirty (30) days from the date the customer receives the item (the date on the shipment online tracking). Any claims made after 30 days will NOT be accepted.
2.1 RETURN AND EXCHANGE POLICY CONDITIONS
If the item you have received is defective, please notify SooFeet promptly and return the item in accordance with the conditions below:
- You must have purchased the item from us on the website at SooFeet.com.
- Shipping label on the package is readable
- To obtain a refund, the item must be returned to us, unwashed, un-alternated, unworn(no other than trial), and in its original packaging, with all accessories.
- Damaged or defective items returned without their original packaging will not receive a refund.
2.2. REFUND REFUSAL
Despite that SooFeet always wants to bring the best value to the customer, we cannot accept return/refund in the following situations:
- We sent you the correct item with the correct size and correct variant.
- You decline to follow our return instruction and do not provide us the adequate requested information
- The item is the free gift included
2.3 RETURN/ REFUND INSTRUCTION
- As receiving the item, you can send us a return/refund request to our customer support email [email protected].
- The email should include the shipping label, photos or video of the proof of the wrong/defective/damaged item.
Please note that we are not responsible for a refund for any case of return without our acknowledgment and authorization.
2.4 REFUND METHOD( IF APPLICABLE)
We will refund any money received from you using the same method used to make the payment if the card is available.
The refund process may take 5-7 days. If you do not receive the refund after 5-7 days, please contact us via [email protected]. to have quick help.
2.5 CANCELLATION
SooFeet only accepts the request sent to us within 6 hours from the moment the customer placed the order. For any cancellation accepted by SooFeet staff, the customer is in charge of 30% of the value of the canceled item(s) for the restoring, processing, and management cost.
2.6 ORDER REVISION
For any changes in the shipping address, a variant of item (including size and color), please contact us via email [email protected] 12 hours, and our customer supporters will be ready to help you repair the order.
In case you want to cancel the order due to placing the wrong order, we are also glad to help if you notify us within 12 hours from the purchasing time:
- If the replacement item(s) have the same price as the wrong placed item(s), we will help you repair the order and the order will not be canceled.
- If the replacement item(s) have an unequal price to the wrong placed item(s), we will provide a discount code that has the same value as your old order so that you could apply it and place the new order.
The excessive amount of money(in case the new order has a smaller value than the old one) will be refunded to you by the original payment method ( if your card is available) or will be credited in another discount code( if your card is unavailable).